If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.
If you like to know any of our services in express, kindly request chat with us on skype. Below are the list of VISHTECH staffs who are ready to provide you any kind of assistance that you are looking for. Please do not hesitate to contact us. This service is only available during working hours 9.00am - 6.00pm on weekdays
Kindly be informed that VISHTECH will be closed on 26th October 2011 until 28th October 2011 in conjunction with Deepavali holidays. Business will resume as usual on Monday, 31st October 2011 and our technical team will still be working 24/7 to provide you with round-the-clock technical assistance. Therefore, please do not hesitate to contact us via our TICKETING SYSTEM should you encounter any technical difficulty.
We would like to take this opportunity to wish our hindu customers Happy Deepavali. May this Deepavali be filled with light of love, happiness, health and wealth. Have a nice day!
We believe that we are amongst the best web hosting companies on the net. Vishtech is the preferred choice for hosting personal and small business websites. We offer high quality services with fast and reliable servers, professional staff available 24 x 7 and a range of feature-rich hosting packages at unbeatable prices!
Melaka Hosting Pioneers - Experts in the field since 2007
Fully owned by our original founders, Vishtech is a steadily growing & stable company. Founded in 2007 we are here for the long run so you can be confident that we will be able to grow with you over the coming years as you develop your online presence.
No Risk, 30 Days Satisfaction Guarantee
Ordered the wrong hosting package? Want to stop your service within the first 30 days? We will happily refund your fees if you are not fully satisfied. We also have no minimum sign up, so within the 30 day period you are free to cancel the service whenever you wish. But the domain name that you have register keep on live and no refund given for that purchase domain.
Instant Account Activation (Malaysian Customers) - Get your new site up & running straight away!
Vishtech´s automated ordering & provisioning system will register or transfer your domain name instantly so you can get to work immediately on your new website & you can start to send & receive emails using your new email address. Your order will be processed instantly 24 hours a day, 7 days a week. Once you have placed your order you will be sent a welcome email containing your login details. Your billing hostory is available through our online Customer login area so you can access & print off your invoices at any time.
With Vishtech´s Control Panel you have Total Control
Your will be able to manage & administer your hosting account via our advanced, but easy to use Control Panel (Cpanel) This amazing tool allows you to administer every task from setting up an email account, FTP management, configuring back ups of your website, creating Addon domains through to more complex tasks such as database administration. You can also access a wide range of pre-installed services & scripts to make your online presence more fulfilling for visitors to your website. These include Ecommerce tools to allow you to sell online, Forums, Blogs & much much more. You can also access our powerful online website building tool, RV Sitebuilder which allows complete novices to build & maintain a professional looking website.
Online Tutorials to help you get the most from your hosting
We have prepared a comprehensive set of talking tutorials which take you step by step through all aspects of your web hosting service. These fantastic tools will ensure that even first time users will be able to quickly & easily set up email addresses, publish there website & much much more.
High End Servers
At Vishtech you can be sure that your website will be hosted on a fast, powerful server located in secure Tampa Florida datacentre staffed 24 * 7 by experienced support technicans. All servers are fully backed up so your data is safe with us.
24 x 7 support - 365 days a year by Phone, Live Chat & Ticket System
Our support staff are ready to assist you in any enquiry that you have, whether it is a simple email configuration question or a complex scripting or database issue. Our fully trained team of friendly & experienced technicians are available to you 24 hours a day, 7 days a week & can be contacted by phone, live chat or email directly to our support helpdesk. Whatever your level of experience we guarantee that we will be able to resolve any support issues that you will encounter whatever the time of day it is.
Satisfied Customers - Our most important reference
As Melaka web hosting pioneers we have developed a large number of customers who return to us year after year. We are proud of the high level of service that we have provided to them & we are proud of the high level of feedback that we have received from them.
Access your emails anywhere
Need to access your emails on the move? No problem with Vishtech´s webmail service which is free with all of our web hosting plan & email services. As long as you have access to an internet connected device you can send & receive emails by typing the url http://www.yourwebsitedomain.com/webmail/ at any mobile/computers that conected with internet.
No setup fees, no hidden charges
The price you see on the website is the price you pay. There are no sudden surprises when you check out. No start up fees - just the domain name charge & the monthly or annual hosting fee.
Domain Name Registration
What is the domain name system?
The Domain Name System (DNS) helps users to find their way around the Internet. Every computer on the Internet has a unique address - just like a telephone number - which is a rather complicated string of numbers. It is called its "IP address" (IP stands for "Internet Protocol"). IP Addresses are hard to remember. The DNS makes using the Internet easier by allowing a familiar string of letters (the "domain name") to be used instead of the arcane IP address. So instead of typing 126.96.36.199, you can type www.internic.net. It is a "mnemonic" device that makes addresses easier to remember.
How do I register a domain name?
Domain names ending with .biz, .com, .info, .name, .net, .org or .com.my, .net.my, and .my can be registered through Vishtech domain registration services.
Will my name and contact information be publicly available?
Information about whois responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site. It is however possible to register a domain in the name of a third party, as long as they agree to accept responsibility -- ask your registrar for further details.
How long does a registration last? Can it be renewed?
Each registrar has the flexibility to offer initial and renewal registrations in one-year increments, with a total registration period limit of ten years.
How much does a domain-name registration name cost?
Each registrar sets the price it charges for registering names, and prices vary significantly among different registrars. In addition, some registrars offer discounted or free registration services in connection with other offerings, such as web hosting. Check Vishtech price offers here
Can I change registrars after registering a domain name?
Yes, you may change the registrar sponsoring your domain name (60 days after intial registration.) For details on the transfer process, contact the registrar you would like to assume sponsorship of the registration.
I have seen advertisements for domain-name registration by companies not in the accredited registrar directory. Are these legitimate?
Only registrars accredited by the Internet Corporation for Assigned Names and Numbers (ICANN) are authorized to register .biz, .com, .info, .name, .net, or .org names. Some of these accredited registrars offer their services through resellers, which may provide assistance in completing the registration process. Your registration contract, however, will be with the accredited registrar and that registrar will maintain your contact information.
What is ICANN?
ICANN is the new non-profit corporation that is assuming responsibility from the U.S. Government for coordinating certain Internet technical functions, including the management of Internet domain name system. More information about ICANN can be found at http://www.icann.org.
If I have customer service questions or problems related to my domain name registration, who should I contact?
You can contact us directly and its our pleasure to guide all the customers registered under Vishtech.
Web Hosting Services
How soon will my account be activated?
We know that you want to get started with your account right away, that is why we offer instant account activation. As soon as you sign up, your account is activated and details are e-mailed to you within 30 min - 5 hours after we received your payment confirmation.
Intel(R)Core(TM)2 Quad CPU Q9400 @ 2.66GHz Accounts are hosted on servers running RedHat Linux or FreeBSD and installed with a minimum of 8GB RAM and 1TB Hard Drive and 100mbps uplink Hosted on Tampa Florida.
Do you offer a money back guarantee?
We only offer a money back guarantee Only to Valid client this mean client who try fraud sign up and ask moneyback Not Qualify our guarantee, also all client must proof with valid information before ask refund or money back, we offer a 30 day, unconditional, money back guarantee. If you can proof Valid information about your claim, we will refund 100% of your subscription price. Sign up with absolutely no risk!
Will you advertise on my web site?
We offer great hosting and will never advertise on your web site. Hosting companys that advertise on your web site are often cheap, but provide very low quality service. Web sites using this kind of service look very unprofessional and have very slow bandwidth connections.
Do your servers have battery backups and generators?
Each server is protected by a uninterrupted power supply system. In the rare case of a power outage, auto-start generators will take over and supply all necessary power to the servers. This system assures your web site is always up and running, regardless of power conditions.
Do you maintain web site backups?
We maintain full account backups. This includes all files, e-mail accounts, and data bases. In the rare event of a hard drive failure, we can instantly restore your entire account. While hard drives rarely fail, we prepare for the worst, which assures your hard work is never lost, but we suggest your have own back up file using your cpanel account.
What is Vishtech up time?
We don't just claim to run over 99.5% up time, we guarantee it. If your server is not up 99.5% of the month, you will be refunded for any downtime that occurred on a pro-rated basis. However, don't expect to ever invoke this guarantee, extended downtime is extremely rare.
Can I host multiple domains on one account?
Initially, you can host over 1 domain on your account. However, you can host additional domains on your account if you purchase our four amazing packages. This way, you can host multiple domains on a single account, for one low price. Each add-on domain includes unlimited e-mail, MySQL, sub-domains, and everything else!
Can I upgrade my plan at a later date?
We offer the flexibility of allowing customers to upgrade plans at anytime. The cost of upgrading will be pro-rated and you will never be charged any additional fees. This way, your account can meet the demands of your website, as it expands and or increases traffic.
Do I have to register my domain with you?
No, you do not have to register your domain with us. We can host any domain, with any registrar. We encourage you to register your domain with whom you choose.
Can I use my own CGI and PHP scripts?
While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. Regardless, you can upload any scripts that you may own. However, most popular scripts are pre-installed!
I already have a domain name, what do I do?
Since you already have a domain name, simply just click our order page and choose hosting or reseller package if you want pay use paypal/local bank transfer and liberty reserve email to email@example.com, include what your domain name, change and use our name server at your domain control panel account ns1.vishtech.biz and ns2.vishtech.biz
About Account Termination/Suspended?
If your account get termination or suspended without warning this mean your making Violation our TOS or illegal/crime activity on internet, we really seriously to face off any crime action/illegal, Honest client will we take care with service 100%
Web Designing Services
How long will it take for my web site to be designed?
The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.
Will we need to have a meeting in connection with the website design?
In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.
Once my website design is completed -what aftersales service do you offer?
We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer website maintenance so that your website need never get out of date.
Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?
You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website on cd. This copy of your website is for your retention.
In what format should I supply words and photographs about my business for my new website?
It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.
Will my website design be" Search Engine" friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.
How to choose which web designer to design my website ? Why choose Vishtech Web Services!
There are thousands of web designers - most advertise on the Internet trying to persuade you to place your website design in their hands. Which web designer should you choose? What knowledge should your web designer have? Which website design company should I choose?
I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?
You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.
If I choose a Content Management System (AdminBUddy) - can I be sure that my webpages are "Search Engine Friendly"?
I hear that there are hidden costs associated with web design services. Is this true?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.
Do I need a database on my website?
This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.
How do I update my website?
There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.
If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask Vishtech to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present.
We can provide an online content management system (AdminBuddy) where you can either update individual products/pages/services or particular sections of your website. e.g. company news.
Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action and all the information are stored on database.
Am I tied into Vishtech for any site maintenance or updates I wish to do once my website is designed?
No, once your website is designed it belongs to you and you can commission anyone to update it for you - although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.
Will everyone see my web site the same?
Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.
Can you provide all our web design and hosting services?
Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems - we can register your domain name - design your website - provide your web hosting and arrange your email accounts for you.
Do you guarantee that my site will always be available?
No web hosting service can guarantees 100% uptime. However we can say that our servers have had 99.5% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.
Do you use Flash animation in your website design?
Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use "flash" to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.
Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information.
Can I get e-mail with my website?
Yes you can have email and you will probably wish you set-up several email addressed e.g. firstname.lastname@example.org, email@example.com, firstname.lastname@example.org
Can I see how many visitors I've had to my website?
Yes we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.
Do I need to install any software?
No is the simply answer.
Can I have an e-commerce system for my website?
Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers' payments to be "cleared on line" we can interface to organisations like Worldpay, Protex or whichever third party you wish to use.
When can I update my website content?
If the website we have designed for you includes a Content Management System (Admin Buddy) then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don't have any html. skills, then we can update the website for you. Our charges are very reasonable..
Is there any training provided with the Content Management System (AdminBuddy)?
The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you - however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.
How much will a website cost me?
The cost of a web site varies depending on the site and complexity. A small web site with just a few static pages would cost around RM900 whereas a full ecommerce website with a large number of pages and a CMS system could cost any where between RM1800 and RM3000. If you give us a call we will be please the discuss with your website design requirements and give you a fixed quotation.
How can I accept credit cards on my website?
There are various methods availably to you. We would need to talk to you to established you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own pdq. card machine and process the card payment yourself and the second method uses an online clearance company. Once you are sure which method you wish to use, we can design your website accordingly.
How many pages can I have on my web site?
As many as you like. From a search engines point a view - The more the better!
I already have a website and I need it updating, can you help me?
Yes, we would be happy to look at you existing website and give you a quote for updating it.
Do you redesign existing websites?
Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies
Do you display any banners or pop-up ads on my website?
Absolutely not! - It's your website and you have total control over the contents and who advertises on it.
What if I do not like the design?
If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another "suggested design" in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.
Will I find my website on the search engines?
Yes we always design websites to be search engine friendly.
Once my website design is completed can you provide web hosting ?
Yes you can arrange to host your website on one of our high performance web servers.
Now you have completed the website design - can I arrange that all my email goes through you and can you also provide Spam Filtering for my emails?
Yes - we can set up as many email boxes as you require and we also have an excellebt Spam Filtering Service which gets rid of those unwanted spam emails. Our spam filtering service automatically reads every email sent to you and decides whether to move it to a special spam holding mailbox or to send it on to you.
Why should I choose Vishtech for my web development company?
We are an established web development company delivering web design and internet development services of any complexity to clients throughout the Malaysia. Being in IT business for over 3 years now we have all round web development expertise.
Can I have a professional email address?
Does your email address look professional? Is your web hosting company flexible? It is amazing to find that in this day and age, some companies have still not realised how important their email communications are. Your email address may actually be more important to your image than your logo, letterhead or business cards combined!
Can I register a domain name through Vishtech?
Yes absolutely! Domain registration is an important service we offer. Take a look at our Domain Registration page where you can search for available names and register them. You don't have to purchase other website design or web hosting services from us to use this service - although we hope that you will want to use us for all your web services.
Who owns the website once the website design is completed?
The website belongs to you - we send you a copy of the website on cd. This copy is for your retention and should you wish to use another web design or web hosting company - you are completely at liberty to take this copy to them for them to use.
Online Marketing Services
What is online marketing?
Online marketing is one of the major marketing approaches nowadays.
This is to generate more traffic to your website.
Especially the targeted customers who are looking for your products/services.
Why need this?
Save your time and money:
All online marketing campaign required frequent monitoring and tuning in order to get more traffic with limited budget. There are always a lot of technical terms and know-how to learn, and even more tricky issues to overcome.
Save your money:
Collusion of some agents with their bastard alliances to generate fraudulent traffic to your site and share your marketing budget among those who clicked on your ad(s). We definitely stay away from these agents and protect our client/advertiser from being cheated.
Protect your long-term benefits:
Online marketing is not a short-term or overnight effort to get rich or generate more income from the website. It is an effort to build your brandname online (in the Internet world). A proper and steady online marketing process keeps contributing traffic and revenue to client/advertiser's website.
We work hard:
Yes. We do try very hard to protect your keywords/phrases from being banned or disabled by agents. And we try many times to resubmit your keywords/phrases though some popular keywords/phrases were declined on different reasons or even without reason. Why are we doing so? This is what we have to do to compete with your competitors from all around the world and to win over the traffic to your website.
Who should subscribe online marketing service?
Our experiences tell that exporters and manufacturers, who already have their own website, are strongly recommended to subscribe this online marketing services in order to transform their website into a real business channel.
My website is targeted on local market only (or any specific country/region), should I use this service?
Yes, one of the most powerful features of the online advertisement is to hit any specific target / region / country's visitors without wasting your money.
I want my website in the first page of Yahoo! & Google. I prefer to do SEO (Search Engine Optimization) rather than pay for the online advertisement.
Fighting for higher ranking position in SERP (Search Engine Result Page) is not a stable and systematic approach to generate revenue from the Internet. We agree that to have your website URL appears on the 1st or 2nd page is a great and exciting achievement. But in order to achieve it, it takes more time, effort, and even more money to get what you want. You need to generate thousands of topic related contents, backward links from other websites, and no one can guarantee your website will be on the 1st page after all these efforts. If your website does really exists on the 1st page of any search engine, no one can tell when will it lasts!
What would I get after my online marketing campaign?
Unlike traditional marketing approach, online marketing has a long-lasting characteristic. As your website has been optimized and submitted to some major search engines or portal sites, your prospect or customer still can find your website through the Internet even after the campaign end.
On which search engine or portal website that you'll put my advertisement?
In 1st phase of the campaign, we will submit your URL to all portal sites that are FREE for registration after your site has been optimized. In the 2nd phase we'll then decide the budget for each search engine and advertising agent, such as Google, Yahoo!, MSN, Overture, LookSmart, and some other B2B marketplaces like Alibaba, Global Sources, AsianProducts and so on.
Can my advertisement display on the top most position?
Pay-per-click basis advertisement placement is base on the keyword's bidding price. If your maximum bid price is higher than other competitors, you'll be at the 1st position on the 1st page. If the cost to bid a keyword or keyphrase is too high, we'll try to tune it to the last position on the 1st page which might capture the surfers' eyeballs and save your online marketing cost for a long run campaign. Other advertisement schemes might have a rotating listing order, or a first come first serve order, and so on.
What does my advertisement look like?
Your advertisement will be displayed on the top or right column of Google or Yahoo! SERP, or on other content related website.
How effective of doing online marketing?
This depends on the nature of your business. A machinery manufacturer can get very high ROI with online marketing. Rubber product manufacturers increased their website traffic by 200% and online requests by 180%. A wholesaler or trading house might get more than 3 leads within a week. A computer accessories retailer might get nothing at all. This is why we need to analysis and estimate everything before we start a campaign for our client.
What's the conversion rate?
We can keep track on the conversion rate if you would like to know how many traffic has been converted to enquiry, order, or even registered member. You can use this result to see how online marketing contributes to your sales or profit. Basically a website which is running an online marketing campaign has higher conversion rate. Normally a B2B website does not need a huge traffic but the quality of visitors and hence the conversion rate is considered high if comparing with B2C website.
What can you guarantee if I invest into online marketing?
Marketing is to get more exposure, while online marketing exposes your website to those who are looking for your products/services. A boost in your website traffic can be observed from your traffic report.
But the most important thing is to invest into your website SEO, i.e. our experts will optimized your homepage and reorganize your website linkages & contents to obtain higher ranking position in search result page. By the way, our experts will monitor your online campaign from time to time to make sure your online marketing campaign is running in the most cost effective way. Furthermore, online marketing is more flexible if comparing to conventional marketing approach, we can tune the keywords and change the target anytime to find out the best strategy for your business online. Anyway we cannot guarantee the percentage of return in terms of sales or profit. It is similar to any conventional advertisement. Converting a lead into a deal depends on many factors: How fast can your staffs reply the enquiry email? How competitive is your products? Is it your after-sales services a main concern? Packaging? The acceptance of payment method and term? ...
How do you use my online marketing budget?
For a 1st timer, we'll invest at least 60% of your online marketing budget to online advertising media such as Yahoo!, Google, Alibaba, etc, for the best initial online advertising strategy. In the mean time, your website will be optimized (SEO - Search Engine Optimization) to be search engine friendly. For continuous customer, we'll invest at least 80% of the marketing budget into the paid basis online advertising media.
What should I prepare before doing online marketing?
Before online marketing, you should first have a well designed website that suit to your targeted market. Then prepare a keywords or keyphrases list and a briefing on your business to your online marketing consultant.
Abbreviation of Uniform Resource Locator, the global address of documents and other resources on the World Wide Web. The first part of the address is called a protocol identifier and it indicates what protocol to use, and the second part is called a resource name and it specifies the IP address or the domain name where the resource is located. The protocol identifier and the resource name are separated by a colon and two forward slashes.
Do you know?
What is SEO?
SEO is the active practice of optimizing a web site by improving internal and external aspects in order to increase the traffic the site receives from search engines. Firms that practice SEO can vary; some have a highly specialized focus, while others take a more broad and general approach. Optimizing a web site for search engines can require looking at many unique elements.